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Utilities Customer Service/Billing

Hours:
Monday-Friday 8:00 a.m. - 4:00 p.m.

Download Forms: Credit Card Draft | Bank Draft | Average Monthly Payment Plan | E-Bill | Senior Sanitation Rate

Wanda Kramer - Utility Billing Supervisor - Office: 979-337-7515


Pay Your Utility Bill Online or Learn How

New Customers click to expand

Application for utility service may be made at the Utility Billing Office at the City Hall, 200 W. Vulcan. Each applicant is required to sign a Customer Application and present the lease or show proof of ownership at the Utility Billing Office before services can be connected. There is a $15.00 fee each time a customer connects or reconnects utilities.

All applicants are required to make a cash deposit in accordance with the provisions of Section 1005 of the City of Brenham Rate Tariff Schedules:

Homeowner $150.00
Renter $250.00
Non-owner, Permanent Structure without Electric or Gas Service $145.00
Contractor - each new construction $100.00

The minimum deposit for commercial customers is either $300.00 or twice the highest monthly bill, whichever is greater. Commercial or industrial customers have several options on how they may handle this amount. Please contact the Utility Billing Department for details at 979-337-7520.

Refunds

Any required deposit may be refunded to Customer by crediting the customer's bill if all of the following conditions are met:

  1. The deposit has been held by the City for at least twelve (12) months; and
  2. Customer has not had any collection activity occurrence (including not honored and returned checks, disconnect notices or more than 2 late penalties) in the prior 12 months; and
  3. There is no "Past Due" bill currently owed for the applicable service accounts.
  4. Notwithstanding the foregoing provisions, upon disconnection of service, deposits will be applied to the final bill and the excess, if any, shall be refunded to the Customer.

Payment and Billing Disputes click to expand

Customers may also pay utility bills online using Visa or MasterCard. Customers must create an account; an email address and amount of last bill or account number will be required to verify the account. There is a convenience charge to pay bills online.

Payment of Bills

Bills for service are based upon metered consumption and computed under the applicable rate schedule. Bills are due on the fifteenth day after the date of the bill. All customers, except departments, divisions, and/or agencies of the City, State, and Federal government, must pay the gross amount of the bill if paid after the due date. Payment of charges for connection or reconnection of service and payment of initial deposits or reinstated deposits as required under the rules of the City must be made before service will be connected or reconnected

Payment Options

Bank draft and Credit Card Draft is offered as a free service to the customer. Customer will receive the bill and payment will be drawn from checking account on the due date. You may also choose to mail your payment to:

City of Brenham Utility Billing
P.O. Box 1059
Brenham, TX 77834-1059

All rates specified herein are net, and the gross rates for delinquent payments are ten percent (10%) higher. Each bill for service is due within fifteen (15) days after issuance unless such day falls on a holiday or weekend, in which case payment is due on the next work day. If full payment is not received at the City's offices or other approved payment location on or before the due date, all of the customer's utility services will be considered delinquent and subject to disconnection.

Disputed Bills

When a customer believes that the amount of any bill rendered by the City for service is in error, he should request an explanation of the bill from the Utility Billing department. A customer may request, in writing, an investigation of the matter, setting forth all information relative to the dispute. The amount of the disputed bill should be paid by the customer. The City will investigate the matter promptly and will communicate its findings to the customer and credit any amount of money that has already been paid by the customer and that has been shown to have been paid in error. The City will not discontinue service nor will the customer's credit be impaired in any way during the investigation of the disputed bill.

Disconnects click to expand

A customer may request disconnection of utility service at any time unless there is a provision to the contrary in the service contract or applicable rate schedule. The customer is responsible for any use of service until the City has had reasonable time to secure final reading or to remove the meter.

Service may be disconnected by the City for failure of the customer to pay bills in accordance with the provisions of Section 1009 of the City of Brenham Rate Tariff Schedules or for failure to comply with the terms of his service contract or the rules and regulations in the Rate Tariff.

 

Rates/Tariffs:
Electric | Water | Sanitary Sewer | Sanitation/Garbage | Gas | Rate Code Description

The City of Brenham owns all five utility systems - electric, gas, water, sewer, and sanitation. As a result, the utility customer enjoys the benefit of "one-stop shopping" for utility service and billing. The Utility Billing Office manages the city's billing for all five of these utility systems. Responsibilities include establishing new accounts, processing finals and transfers, performing the meter reading function for all utilities, processing, distributing, and collecting utility bills, and answering customer inquiries.

The Utility Billing Office's regular hours of operation are Monday through Friday, from 8:00 a.m. - 4:00 p.m. There is a drive-through window at City Hall for the convenience of customers who wish to pay their utility bill in person without having to come in to the building. In addition, there is a utility billing drop slot next to the drive-through window that can be used after normal office hours.

E-Bill Available

The City of Brenham now offers the option for customers to receive their utility bill via e-mail. Interested citizens can sign up for this option by filling out the information below. The request will be processed when its received. Remember to notify Utility Billing if the email address changes to ensure delivery of the utility bill.

Information needed:

  • Account number
  • Account name
  • Address
  • Email address

Email information to: webpay@cityofbrenham.org

 

© City of Brenham - 2014  |  979-337-7200  |  200 W. Vulcan, Brenham, TX 77833